Siemens Healthineers
Patient Experience Framework for Clinical Environments
Hospitals are high-stress, high-throughput environments. Patient anxiety and unclear journeys can affect both perceived care quality and operational flow. Siemens Healthineers explored how spatial and service design principles could be translated into a repeatable framework to support calmer, more efficient patient experiences across clinical touchpoints.
Inside the project
Goal
Create an evidence-based framework and set of design principles to improve the end-to-end patient journey, reduce anxiety at key touchpoints, and support staff workflows and operational efficiency.
Approach
Conducted stakeholder interviews and synthesised insights into journey stages, pain points and opportunity areas. Co-created spatial strategies and a set of human-centred principles (privacy, comfort, accessibility) and translated them into early layout concepts, wireframes and visualisations to support cross-functional discussion and decision-making.
Impact
Delivered a reusable experience framework with design principles and spatial concept artefacts (wireframes, layouts, recommendations) to support consistent patient-centred decision-making across projects and stakeholder teams.
